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Freshsales

Grow revenue fast with context-driven sales

Freshsales is a cloud-based customer relationship management (CRM) solution that helps businesses across different industry verticals to manage their interactions with existing and potential customers. Features include one-click phone, sales lead tracking, sales management, event tracking and more.

Powered by Freddy AI and built on the next-generation customer engagement platform, Freshsales offers everything sales team need.

Freshsales has a built-in phone, mail, chat, pipeline management, and powerful automations in a single and intuitive UI. It empowers sales teams to attract the best leads, engage meaningfully, close deals faster, and nurture lasting relationships.

Freshsales
Why choose Freshsales?
Freshsales comes with these unique benefits that sets it apart from other sales solutions.
Key Differentiators
In addition to our standard CRM features, here are some of our key differentiators.
  • Integrated email and phone The first thing you’ll like about Freshsales is that it’s integrated with email and phone right out of the box. You get to make or take phone calls, send and receive emails and even see who has opened or clicked on links from within the CRM. Messages and recordings get logged automatically, no questions asked.
  • Event tracking Trying to figure out what your customers are doing on your website or your app? Freshsales comes with libraries for JavaScript, Ruby, Python and more, that you can use to feed deep insights about every user into your CRM. No third party integrations, no additional cost.
  • Powerful automation We want to help you automate day-to-day tasks and focus on talking to your customers instead. Freshsales CRM lets you automatically capture leads from your forms, enrich their profiles with information, assign them to the right reps, and do lead scoring based on user activity.
  • Great usability, affordable pricing Freshsales is designed to provide a simple, easy-to-use experience that our products are known for and you can get your team onboard in a matter of minutes. We have a free plan for up to 10 free agents, and our pricing is perfect for growing teams that need a hassle-free CRM.
With Freshsales, Sales team can:
  • Contextually engage with prospects and accelerate conversions
  • Build a healthy pipeline and use AI to more close deals
  • Automate and streamline sales processes
  • Empower sales teams to maximize productivity
  • Boost sales performance with analytics and forecasts
  • Collaborate better and build lasting relationships
Contextually engage across channels & accelerate conversions

With Freshsales you can:

  • Surface the best leads to go after
  • Gain complete insight into your lead/customer intent and behavior
  • Send the right message at the right time on the right channel and improve conversions

Top Features: Auto profile enrichment, Activity Timeline, Predictive Contact Scoring, Multi-Channel Engagement (Phone, SMS, Email, Chat), AI-powered bots

Build a healthy pipeline and use AI to close more deals

With Freshsales you can:

  • Visualize your deals at every stage in the pipeline
  • Set weighted pipeline that determines deals’ success rate
  • Get AI powered insights to determine your deal status and know promising deals
  • Receive suggestions on the next best action for deals and drive them to closure quickly

Top Features: Visual Sales Pipeline, Freddy AI Deal Insights, Next Best Action

Automate and streamline sales processes

With Freshsales you can:

  • Define territories and auto-assign leads to the right salesperson
  • Auto-enrich contact data and score them to surface hot leads faster
  • Send emails, messages, reminders with workflows. Automate repetitive tasks.
  • Tailor the UI to align with your sales process
  • Streamline approvals, quickly generate error-free quotes and other vital sales assets

Top Features: Territory Assignment, Advanced Customization, Auto-profile Enrichment, CPQ, Workflow Automation

Empower sales teams to maximize productivity

With Freshsales you can:

  • Get real-time alerts for critical tasks, meetings, or appointments
  • Automate customer follow-ups as a sequence
  • Define custom views, tags and filters for instant access with the easy-to-use UI
  • Integrate with your favorite business apps and access it directly from Freshsales
  • Track deals and engage with leads on the go with the iOS and Android mobile apps

Top Features: Sales Sequences, Notifications, Filters, Mobile App, Marketplace

Boost sales performance with analytics and forecasts

With Freshsales you can:

  • Predict revenue with sales forecast reports
  • Define sales objectives as goals, track your progress, and hit your targets
  • Drill down into team performance, track sales activities and share reports instantly
  • Get granular insights into deals and identify bottlenecks in the sales cycle
  • Stay on top of your sales metrics and make data-driven decisions with ease

Top Features: Sales Goals, Visual Reports and Dashboards, Deal Forecasting

Collaborate better and build lasting relationships

With Freshsales you can:

  • Group users into teams, and easily share reports, campaigns, tasks, and appointments
  • Keep conversations going with prospects from the team inbox
  • Communicate effectively with internal teams using the Slack integration
  • Keep sales and support in sync to delight customers and build great relationships

Top Features: User Groups, Team Inbox, Slack Integration, Freshdesk Integration (with 2-way real-time sync)

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