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Freshservice

Intelligent, right-sized service management solution for your digital transformation journey
Extend digital capabilities and deliver exceptional end user experience for modern organizations

Freshservice is a right-sized, intelligent, service management solution that extends digital capabilities and delivers exceptional employee productivity for modern enterprises that are looking to digitally transform their businesses.

The Twin Pillars of Success
Staying consumer relevant and building a workforce with the ability to execute at will
What is Freshservice?
  • Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.
  • Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss.
  • Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.
Why Freshservice?
  • Intuitive: Delivering end-to-end, consumer-grade, end-user and employee experience
  • Intelligent: Providing agility through AI to create contextual and intelligent service delivery
  • Extensible: Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform
  • ‘Partner-like’ engagement model: Ensuring customer success by being their trusted partners
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