SALESFORCE
SERVICE CLOUD

Salesforce Service Cloud is a cloud-based customer service platform that allows businesses to manage customer interactions across multiple channels, including email, social media, phone, and chat.

By integrating Service Cloud with other business systems, such as sales, marketing, and finance, businesses can create a complete view of their customers and provide personalized service at scale.

Boost efficiency and scale effective service by delivering exceptionally personalized, AI-powered service and support to your customers across any channel. Meet your customers’ service needs easily via email, phone, messaging apps, Experience Cloud sites, chat, text, or elsewhere. Automatically route cases to the best service agent for the job and surface intelligent recommendations and actions based on trusted CRM data. With Service Cloud, you can maximize productivity, resolve cases faster, and make customers happier.